SOOPSOK BBQ Membership Terms and Conditions
1. Purpose and Scope
These Terms govern the SOOPSOK BBQ Membership program, including registration, member identification, Points, Stamps, Rewards, membership tiers and account security.
2. Definitions
2.1 Member
A “Member” is a person who provides the required registration information and accepts these Terms and the Privacy Policy.
2.2 Points
“Points” are loyalty credits calculated from eligible completed payments. The current earning rate is RM1.00 = 1 Point.
2.3 Stamp
A “Stamp” is a loyalty unit converted from active Points. The current conversion standard is 50 Points = 1 Stamp.
2.4 Reward
A “Reward” means a membership benefit, coupon, menu item, discount, event benefit or other benefit offered under the program.
2.5 Member Tier
A “Member Tier” is the membership level calculated from the Member’s accumulated Stamp count.
3. Point Earning and Stamp Conversion
3.1 Earning: Eligible completed payments earn Points at RM1.00 = 1 Point.
3.2 Conversion: Each 30 active Points are converted to 1 Stamp. Remaining valid Points below the threshold carry forward.
3.3 Expiry: Each Point accrual expires six (6) calendar months from its own accrual date. New activity does not extend older Point expiry dates.
3.4 Duplicate Protection: The same eligible payment or transaction may not be credited more than once.
3.5 Refunds/Corrections: If a payment is refunded, cancelled, reversed, duplicated or corrected, related Points and/or Stamps may be reversed or adjusted after the underlying transaction is verified.
3.6 No Cash Value: Points, Stamps and Rewards are not cash and may not be sold or transferred except through an approved account correction or merge procedure.
4. Membership Tiers
- Family: 1–10 Stamps
- Silver: 11–20 Stamps
- Gold: 21–30 Stamps
- Platinum: 31–40 Stamps
- Diamond: 41–50 Stamps
Tier benefits and reward items may change according to the published membership policy and operational availability.
5. Member Account and QR
The membership QR and account are intended for the registered Member. Members must not intentionally use another person’s account or QR to obtain loyalty benefits.
6. Phone Number Changes and Identity Verification
6.1 Existing Phone Available
Both the existing phone number and the new phone number must be successfully verified.
6.2 Existing Phone Unavailable
The registered email must be verified, the registered birthday must match, at least one additional membership proof such as the existing Member QR or a recent purchase must be verified, and the new phone number must be verified.
6.3 Existing Phone and Registered Email Unavailable
The Member must complete staff-assisted identity verification. Staff may compare the Member’s name and birthday against an official identity document and must also verify the new phone number. SOOPSOK BBQ does not require staff to retain a copy of the identity document solely for routine phone-change verification unless separately required by law or another disclosed purpose.
6.4 New Phone Already Has Another Account
The phone number will not be silently reassigned and Points will not be manually moved. A separate Account Merge review is required after ownership of both accounts is verified.
6.5 Audit
Phone-change and account-merge requests may be logged with the old/new phone identifiers, verification method/results, responsible administrator, date/time and reason.
7. Marketing Consent
Promotional SMS/WhatsApp/email consent is optional and separate from acceptance of these Terms and the Privacy Policy.
8. Abuse, Errors and Account Restrictions
SOOPSOK BBQ may investigate and correct duplicate, fraudulent, mistaken or technically invalid loyalty transactions and may temporarily restrict an account where necessary to protect the Member or program.
9. Program Changes
SOOPSOK BBQ may change earning rates, conversion thresholds, validity periods, tiers or benefits with reasonable notice where appropriate.
10. Privacy
Personal data is processed according to the SOOPSOK BBQ Privacy Policy.
11. Governing Law and Contact
These Terms are governed by applicable laws of Malaysia. Membership, account-correction and personal-data questions may be directed to SOOPSOK BBQ through its published customer-service channel.
12. Effective Date
Effective: 15 August 2026. Policy version: 2026-08-15-v1.